Legal notice

This website is operated by Pure Pantry.

Our store is hosted on Shopify, which provides the online platform that allows us to sell our products to you.

By using this website or placing an order, you agree to our store policies, including our Terms of Service, Shipping Policy, Returns & Refund Policy and Privacy Policy.

Business Details

Business Name: Pure Pantry
Email: purepantryau@gmail.com
Postal Address:
Pure Pantry
PO Box 904
Upper Coomera QLD 4209
Australia

Product Information

We do our best to make sure all product descriptions, prices, ingredients, images and availability are accurate.

However, mistakes can happen. We may correct errors, update information, change prices, or cancel orders if something has been listed incorrectly.

Product images are for reference only. Natural products may vary slightly in colour, size, shape, texture and appearance from batch to batch.

Product Use

Customers are responsible for choosing products that are suitable for their own needs or their pet’s needs.

For pet products, please make sure the product is suitable for your pet’s age, size, breed, allergies, sensitivities and health conditions.

For human-use products, please read the product information carefully before use. If you are pregnant, breastfeeding, taking medication, have allergies or medical conditions, or are unsure if a product is suitable, please seek advice from a qualified health professional.

Any information on this website is general only and is not veterinary, medical, nutritional or health advice.

Australian Consumer Law

Nothing in this Legal Notice limits your rights under Australian Consumer Law.

Website Use

You must not misuse this website, interfere with its operation, submit false information, or copy our content, branding, product descriptions, images or designs without permission.

Third-Party Services

We use Shopify and other third-party services to operate our online store, process payments, manage orders and deliver products.

We are not responsible for issues caused by third-party platforms, payment providers, apps, couriers or external websites, except where required by law.

Limitation of Responsibility

To the extent permitted by law, Pure Pantry is not responsible for loss, damage, delay, reaction, misuse, incorrect storage, unsuitable product choice, or issues caused by use of our products in a way that is not recommended.

This does not limit any rights you may have under Australian Consumer Law.